Refund and Returns Policy

We hope you are satisfied with Curepetzone products, and we guarantee the quality of each item. If the product does not meet your expectations, or if you need to replace it with another size or style, please contact us and we will solve the problem for you.

return of goods

To initiate a return, please visit our return center.

In order to meet the return criteria, your product must be unused, unwashed, and in the same condition as when you received it.

Returns received within 30 days from the original shipping date will be fully refunded, with shipping fees deducted
Returns received within 31-60 days after the original shipping date will receive store credit
We do not accept returns after 60 days
The refund will be issued using the original payment method and processed within 5 working days after receiving the returned item. You will receive a refund of the purchase amount and any applicable sales tax.

The customer is responsible for paying for the return and exchange shipping costs, unless we have sent the wrong or damaged item, in which case we will provide a free return label.

The dog bed with inner padding has a larger volume, so in order to avoid expensive return shipping costs, please carefully check whether you have selected the correct size bed before ordering (please refer to our size guide for assistance).

exchange

Although we do not offer direct exchange services, you can return any new, unused item for a refund and then order the new item you want. During the return process, you will receive a free exchange shipping coupon. Please visit our return center to initiate your return.