Privacy Policy

This privacy policy describes how Curepetzone (the “Website”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or purchase goods from www.curepetzone. com (the “Website”) or otherwise communicate with us (collectively, the “Services”). For the purpose of this privacy policy, “you” and “your” refer to you as a service user, whether you are a customer, website visitor, or other individual whose information we collect under this privacy policy.

Please read this privacy policy carefully. By using and accessing any service, you agree to the collection, use, and disclosure of information as described in this privacy policy. If you do not agree with this privacy policy, please do not use or access any services.

Changes to this Privacy Policy

We may update this privacy policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the revised privacy policy on the website, update the ‘last update’ date, and take any other steps required by applicable laws.

How do we collect and use your personal information

In order to provide our services, we have collected and collected your personal information from various sources over the past 12 months, as shown below. The information we collect and use depends on the way you interact with us.

In addition to the specific purposes listed below, we may also use the information we collect about you to communicate with you, provide services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.

What personal information do we collect

The type of personal information we obtain about you depends on how you interact with our website and use our services. When we use the term ‘personal information’, we refer to information that identifies, associates, describes, or can be associated with you. The following section describes the categories and specific types of personal information we collect.

The information we collect directly from you

The information you submit directly to us through our service may include:

Basic contact information, including your name, address, phone number, and email.
The order information includes your name, billing address, delivery address, payment confirmation, email address, and phone number.
Account information includes your username, password, and security questions.
Shopping information, including the products you have viewed, items added to your shopping cart, or items added to your wish list.
Customer support information, including the information you choose to include in your communication with us, such as when sending messages through the service.
Some features of the service may require you to provide us with certain information about yourself directly. You can choose not to provide such information, but doing so may result in you being unable to use or access these features.

The information we collect through cookies

We will also automatically collect certain information about your interaction with the service (“usage data”). For this purpose, we may use cookies, pixels, and similar technologies (“cookies”). The usage data may include information about how you access and use our website and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the service.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including suppliers and service providers who may collect information on our behalf, such as:

Companies that support our website and services, such as Shopify.
Our payment processors collect payment information (such as bank account, credit or debit card information, billing address) to process your payment, in order to fulfill your order and provide you with the products or services you request, thereby fulfilling our contract with you.
When you visit our website, open or click on emails we send to you, or interact with our services or advertisements, we or third parties we cooperate with may use online tracking technologies (such as pixels, web beacons, software development kits, third-party libraries, and cookies) to automatically collect certain information.
Any information we obtain from third parties will be processed in accordance with this privacy policy. We do not assume any responsibility for the accuracy of the information provided to us by third parties, nor are we responsible for any policies or practices of any third party. For more information, please refer to the “Third Party Websites and Links” section below.

How we use your personal information

Providing products and services: We use your personal information to provide services to you in order to fulfill the contract we have signed with you, including processing your payments, completing your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating any returns and exchanges, and enabling you to post comments.
Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional information via email, text message, or mail, as well as displaying advertisements for products or services to you. This may include using your personal information to better customize services and advertisements on our website and other websites.
Security and fraud prevention: We use your personal information to detect, investigate, or take action against possible fraudulent, illegal, or malicious activities. If you choose to use the service and register an account, it is your responsibility to ensure the security of your account credentials. We strongly recommend that you do not share your username, password, or other access details with anyone. If you believe that your account has been hacked, please contact us immediately.
Communication with you: We use your personal information to provide customer support and improve our services. This is in line with our legitimate interests to promptly respond to your needs, provide you with effective services, and maintain our business relationship with you.

Cookie

Like many websites, we use cookies on our website. For specific information about the cookies we use to support our store on Shopify, please refer to https://www.shopify.com/legal/cookies We use cookies to support and improve our website and services (including remembering your actions and preferences), run analytics, and better understand user interactions with our services (managing, improving, and optimizing our services in accordance with our legitimate interests). We may also allow third parties and service providers to use cookies on our website to better customize services, products, and advertisements on our website and other websites.

Most browsers automatically accept cookies by default, but you can choose to set the browser to delete or reject cookies through browser controls. Please note that deleting or blocking cookies may have a negative impact on your user experience and may cause certain services (including certain features and general functionality) to malfunction or become unavailable. Furthermore, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.

How do we disclose personal information

In some cases, we may disclose your personal information to third parties for legitimate purposes in accordance with this privacy policy. This type of situation may include:

Collaborate with suppliers or other third parties who provide services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and transportation).
Collaborate with business and marketing partners (including Shopify) to provide you with services and advertising. For example, we use Shopify to support personalized advertising for third-party services. Our business and marketing partners will use your information in accordance with their own privacy statements.
When you instruct, request, or otherwise agree for us to disclose certain information to third parties, such as shipping products to you with your consent or through your use of social media widgets or login integrations.
Together with other personnel within our affiliated companies or corporate groups, it is in our legitimate interest to successfully conduct business.
In connection with business transactions such as mergers or bankruptcies, comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce any applicable terms of service, and protect or defend the services, our rights, and the rights of our users or others.